Why Is Tech Support The Toughest Job

Why do people say that Technical Support Call Centre Jobs are SO tough. Find out yourselves below - an extract from their daily job.

-----------------------------------------------------------------------

• Tech Support : “I need you to right-click on the Open Desktop.”
• Customer : “Ok.”
• Tech Support : “Did you get a pop-up menu?”
• Customer : “No.”
• Tech Support : “Ok. Right click again. Do you see a pop-up menu?”
• Customer : “No.”
• Tech Support : “Ok, sir. Can you tell me what you have done up until this point?”
• Customer : “Sure, you told me to write ‘click’ and I wrote ‘click’.”

-----------------------------------------------------------------------

• Customer : “I received the software update you sent, but I am still getting the same error message.”
• Tech Support : “Did you install the update?”
• Customer: “No. Oh, am I supposed to install it to get it to work?”

-----------------------------------------------------------------------

• Customer : “I’m having trouble installing Microsoft Word.”
• Tech Support : “Tell me what you’ve done.”
• Customer : “I typed ‘A: SETUP’.”
• Tech Support : “Ma’am, remove the disk and tell me what it says.”
• Customer : “It says ‘[PC manufacturer] Restore and Recovery disk’.”
• Tech Support : “Insert the MS Word setup disk.”
• Customer : “What?”
• Tech Support: “Did you buy MS word?”
• Customer: “No…”

-----------------------------------------------------------------------

• Customer : “Do I need a computer to use your software?”
• Tech Support : ?!%#$ (welll pretend to smile)

-----------------------------------------------------------------------

• Tech Support : “Ok, in the bottom left hand side of the screen, canyou see the ‘OK’ button displayed?”
• Customer : “Wow. How can you see my screen from there?”
• Tech support : #@$%&?

-----------------------------------------------------------------------

• Tech Support : “What type of computer do you have?”
• Customer : “A white one.”
• Tech support : #@$%&?

-----------------------------------------------------------------------

• Tech Support : “What operating system are you running?”
• Customer : “Pentium.”
• Tech support : #@$%#?

-----------------------------------------------------------------------

• Customer : “My computer’s telling me I performed an illegal abortion.”
• Tech support : ??????

-----------------------------------------------------------------------

• Customer : “I have Microsoft Exploder.”
• Tech Support : ?!%#$

-----------------------------------------------------------------------

• Customer : “How do I print my voicemail?”
• Tech support : ??????

-----------------------------------------------------------------------

• Customer : “You’ve got to fix my computer. I urgently need to print document, but the computer won’t boot properly.”
• Tech Support : “What does it say?”
• Customer : “Something about an error and non-system disk.”
• Tech Support : “Look at your machine. Is there a floppy inside?”
• Customer : “No, but there’s a sticker saying there’s an Intel inside.”
• Tech support : @#$%&*?

-----------------------------------------------------------------------

• Tech Support: “Just call us back if there’s a problem. We’re open 24 hours.”
• Customer: “Is that Eastern time?”

-----------------------------------------------------------------------

• Tech Support : “What does the screen say now?”
• Customer : “It says, ‘Hit ENTER when ready’.”
• Tech Support : “Well?”
• Customer : “How do I know when it’s ready?”
• Tech support : @#$%&*?

-----------------------------------------------------------------------

...The best of the lot....

A plain computer illiterate guy rings tech support to report that his computer is faulty.

• Tech: What’s the problem?
• User: There is smoke coming out of the power supply.
• Tech: (keep quite)
• Tech: You’ll need a new power supply.
• User: No, I don’t! I just need to change the startup files.
• Tech: Sir, the power supply is faulty. You’ll need to replace it.
• User: No way! Someone told me that I just needed to change the startup and it will fix the problem! All I need is for you to tell me the command.
• Tech : @#$%&*

10 minutes later, the User is still adamant that he is right. The, tech is frustrated and fed up.

• Tech support::(hush hush)
• Tech: Sorry, Sir. We don’t normally tell our customers this, but there is an undocumented DOS command that will fix the problem.
• User: I knew it!
• Tech : Just add the line LOAD NOSMOKE.COM at the end of the CONFIG.SYS. Let me know how it goes.

10 minutes later.

• User : It didn’t work. The power supply is still smoking.
• Tech : Well, what version of DOS are you using?
• User : MS-DOS 6.22.
• Tech : That’s your problem there. That version of DOS didn’t come with NOSMOKE. Contact Microsoft and ask them for a patch that will give you the file. Let me know how it goes.

1 hour later.

• User : I need a new power supply.
• Tech support : How did you come to that conclusion?
• Tech support : (hush hush)
• User : Well, I rang Microsoft and told him about what you said, and he started asking questions about the make of power supply.
• Tech: Then what did he say?
• User: He told me that my power supply isn’t compatible with NOSMOKE.

-----------------------------------------------------------------------

...Height Of it all...

• Customer : I need a product identification number right now
• Tech Support : and may I help u in finding it out?
• Customer : sure !!!!
• Tech Support : could u left click on start and do u find ‘My Computer’?
• Customer: I did left click but how the hell do I find your, computer?

-----------------------------------------------------------------------